Cancellation Policy

Please note the following cancellation policy:

  • For monthly subscriptions that are attempting to be cancelled after 1 month: There is a 2 month minimum subscription period. You must purchase a GIFT subscription if you are seeking to purchase a 1-time crate (no subscription). No exceptions!
  • Pre-Paid Subscriptions. You must continue with the term that you are subscribed for. If you wish the cancel the remaining term, you may do so without receiving a refund.
  • Subscriptions that were not cancelled prior to Midnight EST on the 11th of each month - which is the renewal date will not be refunded. Renewal notification emails are sent on the 8th of each month.